Taylor Crossing Animal Hospital

Photos of Taylor Crossing Animal Hospital

Reviews

• Shannon Gilbert

  Oct, 31 2018
  ★ ☆ ☆ ☆ ☆
  I am new to the area and was looking for a new vet and boarding facility. They came highly recommended and the reviews looked great so while on vacation we boarded our dog. We went to pick him up on a Sunday and it was very hectic, as expected when you have 1 hour to pick up your pet. I overheard an employee explaining to an older couple that their dog did not get a bath during their stay and ask if they wanted them to wash her then. I thought nothing of it and headed home. Once home, I noticed my dog had not been bathed( a requirement for boarding with an additional $34 fee added in). Nor his nails clipped or ears cleaned. The next week I took him to get it done elsewhere where they agreed it definately had not been done the previous week. I called Taylor Crossing back to let them know I had paid for a service that I did not receive. The lady who answered was very nice and said they would credit the fee off. About an hour later another lady called and did confirm that my dog did not get a bath at all. She said I could bring him back in and they would do it at no charge. After I told her what the other young lady told me about crediting off the charges, she said she could not do that. I explained to her that I live over 40 miles away and I could not drive over an hour there and back for a free shampoo. I have a problem first with being charged for something I did not receive. Worse than that is the fact that they were just going to keep the money and not say anything about it. And finally to not refund the money that I paid for services not received??? And you want me to come back!!!!??? NO THANK YOU!!

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